Refund Policy
Returns Policy and Procedure

30 day guarantee
If for any reason you are unhappy with your purchase you can return it to us for a refund or replacement within 30days of purchase, within the reasons and terms as set out below:

Change of heart
If you change your mind you can return a product to us provided it is unused and in perfect condition with the original packaging intact.  Please retain your proof of postage when returning items back to us as we cannot be held responsible for goods lost in transit.

Unwanted Gift
If you have received a product from us as a gift we are happy to exchange it for something else but we cannot give refunds to anyone but the original purchaser. Please retain your proof of postage when returning items back to us as we cannot be held responsible for goods lost in transit.

Faulty or defective items
If you return a product that is faulty we will happily refund the cost of returning it us or alternatively arrange a collection on you behalf where possible. If you believe an item to be faulty please email us first at info@e-cigs.org.uk explaining what the fault is and how it happened. We do test all items returned because of a fault and cannot make a full refund if we believe the product has been damaged due to misuse and not due to a fault.

Refunds and replacements
If we have received your item back and you are due a refund or replacement from us we will endeavour to process this within 7 days of receipt of the item but please allow up to 28 days. If you have any questions about returning an item not covered here please email us at info@e-cigs.org.uk

This returns policy does not affect your statutory rights.